About us:

Catholic Relief Services (CRS) is an international humanitarian and development organization serving communities in need in more than 100 countries, without regard to race, religion, or nationality. CRS works across emergency response, health, agriculture, education, livelihoods, peacebuilding, , and climate‑resilient settlements to help people survive crises, strengthen resilience, and build safe, sustainable homes and communities. All CRS programs and operations are guided by strong safeguarding policies and a firm commitment to protecting children and vulnerable adults from abuse and exploitation. 

Job Summary  

The Emergency WASH Response in Sindh is a donor-funded project implemented by CRS in Sujawal to restore and strengthen safe water, sanitation, and hygiene services in disaster-affected communities. The project focuses on rehabilitating climate-resilient water systems, improving school WASH facilities, and promoting essential hygiene practices through community engagement. It also supports water quality monitoring and community-based management to ensure sustainability, while working closely with government and partners to reduce public health risks and enhance resilience in flood-prone areas.

For the implementation, CRS is seeking Monitoring & Reporting Officer, who will support the design, implementation, and quality assurance of the project’s Monitoring, Evaluation, Accountability and Learning (MEAL) system. The position will ensure timely collection, verification, analysis, and reporting of project data against the approved result framework, work plan, and donor requirements. The role will also support field monitoring, beneficiary verification, accountability to affected populations, documentation of learning, case studies, technical evidence, and support the preparation of donor and internal reports. The primary objective is to ensure the timely and accurate completion of project deliverables while adhering to quality standards. 

  Roles and Key Responsibilities:   

• Support the implementation of the project MEAL system in line with CRS program quality principles, donor requirements, and the approved result framework.
• Update and maintain project MEAL tools, including indicator tracking tools, monitoring checklists, beneficiary verification formats, school WASH monitoring tools, FCRM tracking formats, visit reports, and reporting templates.
• Track project progress against output and outcome indicators, including people reached, water supply schemes rehabilitated, water quality tests, O&M plans, community members trained, school WASH facilities improved, hygiene sessions conducted, FCRM functionality, CRSDPs developed, coordination meetings, and learning products.
• Support baseline, rapid assessments, school WASH assessments, accessibility assessments, beneficiary verification, spot checks, and post-intervention monitoring.
• Ensure project data is disaggregated by sex, age, disability status, village, school, and other required categories.
• Conduct regular field monitoring visits to verify project activities, quality of implementation, beneficiary reach, functionality of rehabilitated water systems, use of WASH facilities, hygiene promotion sessions, and accountability processes.
• Work closely with technical staff to verify completion reports, functionality checklists, water quality test records, O&M plans, geo-tagged photos, and technical monitoring evidence.
• Maintain and regularly update the project Indicator Performance Tracking Table (IPTT), activity tracker, beneficiary database, monitoring visit tracker, and action point tracker.
• Support data quality assurance through routine checks, spot verification, review of source documents, consistency checks, and timely correction of data gaps or errors.
• Compile and analyze monitoring findings, feedback trends, implementation challenges, and learning points to support adaptive management and timely decision-making.
• Support the functioning of the Feedback, Complaints and Response Mechanism (FCRM), including community awareness, feedback collection, safe referral, tracking, follow-up, analysis, and reporting.
• Ensure that feedback and complaints are documented, handled confidentially, and responded to within the agreed timeframe, especially sensitive cases related to safeguarding or PSEA.
• Support accountability to affected populations by ensuring communities have access to clear information on project activities, selection criteria, feedback channels, and complaint response processes.
• Prepare internal updates, field visit reports, case studies, success stories, learning notes, and other documentation as required.
• Coordinate with the Project Manager and technical team to collect timely inputs for donor reporting, CRS internal reporting, coordination updates, and knowledge-sharing products.
• Support documentation of good practices, challenges, corrective actions, community feedback, and technical learning related to climate-resilient and contingency-responsive WASH programming.
• Support project review meetings, reflection sessions, coordination meetings, and learning events by preparing data summaries, progress updates, presentations, and action trackers.
• Ensure proper filing and archiving of MEAL and reporting documents in line with CRS and donor requirements, including attendance sheets, assessment reports, monitoring reports, feedback records, photos, verification records, and final reports.
• Coordinate with the MEAL Advisor for technical guidance, data quality review, reporting standards, and alignment with CRS MEAL policies and procedures.
• Support project close-out documentation, final indicator verification, lessons learned, and final reporting.

Basic Qualifications  

• Bachelor’s degree in social sciences, development studies, statistics, economics, public health, WASH, disaster risk reduction, or a related field.
• Minimum of 3 years of relevant experience in MEAL, data management, reporting, accountability, or project monitoring, preferably in WASH, emergency response, resilience, community infrastructure, or development programming.
• Experience in data collection, data verification, field monitoring, report writing, and donor reporting.
• Experience working with communities, local partners, government stakeholders, and field teams.
• Strong experience in using Excel, Word, PowerPoint, and digital data collection tools such as Kobo, ODK, CommCare, or similar platforms.

Knowledge, Skills and Abilities   

• Strong data management, analysis, and reporting skills.
• Good understanding of MEAL systems, indicator tracking, data quality, accountability, and learning
Strong writing skills with the ability to prepare clear reports, success stories, case studies, and progress updates.
• Good field monitoring, verification, and observation skills.
• Strong communication, facilitation, and coordination skills.
• Good understanding of accountability to affected populations, safeguarding, PSEA, and community feedback systems.
• Ability to work with technical teams and translate field data into useful program learning.
• Attention to detail, accuracy, and timeliness in completing assigned tasks.
• Ability to manage multiple tasks and meet deadlines.
• Proactive, practical, and solution-oriented approach

Preferred Qualifications: 

• Experience in donor-funded projects or humanitarian WASH programming.
• Experience in water quality monitoring, school WASH monitoring, hygiene promotion tracking, or community-based WASH programming.
• Experience developing dashboards, databases, or simple reporting tools.
• Experience conducting data quality assessments, post-distribution monitoring, beneficiary verification, or field monitoring.
• Experience documenting learning products, case studies, and evidence briefs.
• Familiarity with MEAL policies, accountability standards, and program quality principles will be an advantage.

Agency Competencies (for all CRS Staff):

•  Personal Accountability – Consistently takes responsibility for one’s own actions.
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust - Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.

• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

Required Languages - Required proficiency in written and speaking in English, Urdu, and Sindhi. 

Travel – The position will be based in Sujawal, Sindh and must be willing and able to travel to Karachi, Islamabad and other program areas in the country where applicable. 

Supervisory Responsibilities: None

CRS strongly encourages applications from qualified candidates who are nationals of the countries and regions where we operate. In alignment with our commitment to local leadership and sustainability, preference will be given to national candidates. If an expatriate is selected, the assignment will be subject to a defined term limit based on the role’s scope and agency needs.

CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse. The successful candidate is expected to sign and adhere to CRS´ Code of Conduct.

CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position. CRS is an Equal Opportunity Employer.

**Imp Note: This role is contingent upon secured donor project funding.